Privacy Policy

This Privacy Policy describes how Spirit Casino (“we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal information when you use our website and services as a resident of New Zealand. By accessing or using Spirit Casino’s website, you signify your agreement to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

1. Information We Collect

We collect and process various categories of personal information from users of our website. The information collected may include, but is not limited to, the following:

• Personal identification details such as your full name, date of birth, and residential address
• Contact information including email address and phone number
• Account credentials such as username and password
• Financial information for deposits and withdrawals, including payment card details and bank account information
• Proof of identity and residency documents, such as driver’s license, passport, or utility bills, as required for verification
• Usage and technical data, including device type, IP address, browser type, operating system, and access times
• Website interaction data, such as pages visited, clicks, and preferences
• Communications and correspondence with our support team

2. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To register and manage your account with Spirit Casino
• To verify your identity and comply with legal obligations regarding age and anti-money laundering requirements
• To process transactions, including deposits, withdrawals, and payment verifications
• To provide customer support and respond to inquiries or complaints
• To personalize your experience and improve our services
• To monitor and prevent fraudulent or unauthorized activity
• To comply with applicable laws, regulations, and licensing requirements
• To send you service-related notifications and administrative messages

3. Legal Basis for Processing

We process your personal data based on several legal grounds under New Zealand law, including your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, and our legitimate interests in maintaining and improving our services and security.

4. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances:

• With payment service providers, banks, and financial institutions to process your transactions
• With identity verification providers and anti-fraud agencies for compliance and security checks
• With regulatory authorities or law enforcement agencies if required by applicable law or regulation
• With companies within our corporate group or trusted service providers who assist us in operating our website and delivering services, subject to confidentiality agreements

We do not sell or rent your personal information to third parties for marketing purposes.

5. International Data Transfers

Your personal data may be transferred to, stored, or processed in countries outside New Zealand. In such cases, we ensure that appropriate safeguards are in place to protect your information, consistent with applicable privacy laws and industry standards.

6. Data Security

We implement a range of technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, access controls, and regular security assessments. While we strive to ensure the highest level of data security, no system can guarantee absolute security. You are responsible for keeping your account credentials confidential.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes or enforce agreements. When your information is no longer required, it is securely deleted or anonymized in accordance with our data retention policies.

8. Your Rights

As a resident of New Zealand, you have the following rights regarding your personal data:

• The right to access and request a copy of your personal information held by us
• The right to correct or update inaccurate or incomplete information
• The right to request the deletion or restriction of your personal data, subject to legal obligations
• The right to object to the processing of your data in certain circumstances
• The right to withdraw your consent at any time, where processing is based on consent

To exercise your rights or make a related request, please contact us using the details provided below. We may require proof of identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You have the option to manage your cookie preferences via your browser settings. For more information, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective when posted on this page, with the date of the latest revision indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about our data practices.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at: [email protected]. Alternatively, you may use the contact form available on our website.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of New Zealand.